Skip to main content

Refunds

The following diagram covers the possible status flow for Refunds. For every status change a webhook notification is sent to the merchant's API.

Status Description

Refund StatusTriggerChanges in linked transaction
REQUESTEDMerchant requests a refund successfullynone
PROCESSINGWe request a refund successfully to the PSPnone
COMPLETEDWe get a response from the PSP that the refund was completedStatus Change: REFUNDED, PARTIALLY_REFUNDEDUpdate Refunded Amount
FAILEDWe tried to process the refund but an error occurred and it will not proceednone