Error Response and Error Codes
Error Response
Our system is designed to provide clear and actionable feedback in the event of an error. When an issue arises, we deliver a specific error code within the errors field, accompanied by a description to elucidate the nature of the problem.
We are committed to transparency and ensure that merchants receive comprehensive error information, without any omissions.
json
{
"timestamp": "YYYY-MM-DDTHH:mm:SS",
"status": 500,
"error": "Internal Server Error",
"path": "REQUESTED_PATH"
"errors": [
{
"code": "00.01.0005",
"description": "invalid domain for this host"
}
],
"refresh_token": "REFRESH_TOKEN"
}
Error Codes
Here is a list of the current error codes and their descriptions.
Disclaimer: We update this table from time to time, so it may not be fully up to date as we continuously update our database with new codes and improved messages
| Error Code | Description |
|---|---|
| 00.00.0000 | Unknown error. Please contact support. |
| 00.01.0001 | The authentication request is invalid. Please make sure you are providing the right credentials. |
| 00.01.0002 | The state provided in the address is invalid |
| 00.01.0003 | Person with empty or non-existent country. |
| 00.01.0004 | Merchant not found |
| 00.01.0005 | invalid domain for this host |
| 00.01.0006 | invalid realm for host |
| 00.01.0007 | The asset or currency you are trying to use was not found. Please use a valid asset |
| 00.01.0008 | Invalid card installments: Must be less or equal to 12 |
| 00.01.0009 | There is no account related to this API key, please make sure you are using the right key in the right environment |
| 00.01.0010 | We couldn't find a valid user for the credentials provided. Please check if you are using the right user, password or key |
| 00.01.0011 | Financial institution not found for code ''{0}'' |
| 00.01.0012 | We couldn't find this access key. Please make sure you are using the right credentials and the right environment. |
| 00.01.0013 | Please provide a valid payment token |
| 00.01.0014 | Merchant Account not found |
| 00.01.0015 | No merchant signature found for contract ''{0}'' |
| 00.01.0016 | Error when retrieving address from zip code ''{0}''. Please make sure it is a valid zip code for this region. |
| 00.01.0017 | Public person id invalid or not found |
| 00.01.0018 | Public card id invalid or not found |
| 00.01.0019 | The zip code provided is invalid |
| 00.01.0020 | Please make sure to send public person id and public card id |
| 00.01.0021 | Invalid contract / project |
| 00.01.0022 | Invalid country |
| 00.01.0023 | Payment method is not allowed for this contract / project |
| 00.01.0024 | field ''{0}'' must not be blank |
| 00.01.0025 | Invalid date. Date must be before ''{0}'' |
| 00.01.0026 | One of the parameters provided are incorrect: Date of birth, Full name, Tax Id |
| 00.01.0027 | Inactive contract. Please contact the support team. |
| 00.01.0028 | There is not enough balance for this transaction. |
| 00.01.0029 | Asset <getCurrencyCode> not found for this contract <contract_id> |
| 00.01.0030 | The contract id field must not be empty. |
| 00.01.0031 | In order to refund this transaction please inform the type of bank account (CHECKING or SAVINGS). |
| 00.01.0032 | The card number provided is invalid. Please verify and try again. |
| 00.01.0033 | The email address provided is invalid. Please verify and try again. |
| 00.01.0034 | We can't find the card you are trying to use. Please verify and try again. |
| 00.01.0035 | This payment method is not available in the this country. |
| 00.01.0036 | The contract id provided doesn't exist. Please provide a valid contract id. |
| 00.01.0037 | This currency cannot be used with this payment method. |
| 00.01.0038 | This transaction id (payment token) could not be found. |
| 00.01.0039 | field ''{0}'' must not be null |
| 00.01.0040 | must not be null for method ''{0}'' |
| 00.01.0041 | must be null for method ''{0}'' |
| 00.01.0042 | size must be between {minLength} and {maxLength} |
| 00.01.0043 | Request processing failed. Please make sure a valid currency/asset code was provided. |
| 00.01.0044 | There is a numeric field that is being sent as a string. Please validate your request and try again. |
| 00.01.0045 | Invalid Tax ID. |
| 00.01.0046 | Please provide a username for the account. |
| 00.01.0047 | Please provide a contract id for the account. |
| 00.01.0048 | Please provide the payment methods for this account. |
| 00.01.0049 | (field_name) : must be not blank |
| 00.01.0050 | This currency is not supported for payouts in this country. Please try again using the correct currency. |
| 00.01.0051 | We couldn't find the rule you are trying to edit. Please check and try again. |
| 00.01.0052 | We can only create exceptions for global rules. Please check and try again. |
| 00.01.0053 | This account has no balance for payouts. |
| 00.01.0054 | This rule already exists. |
| 00.01.0055 | This currency has a limit of two decimal places. |
| 00.01.0056 | Merchant signature not found por this merchant |
| 00.01.0057 | The order id must be provided |
| 00.01.0058 | The payment amount must be greater than 0 |
| 00.01.0059 | The holder must be filled |
| 00.01.0060 | The credit card number must be filled |
| 00.01.0061 | The CVV must be filled |
| 00.01.0062 | The credit card year must be filled |
| 00.01.0063 | The credit card month is invalid |
| 00.01.0064 | The credit card year and month must be in the future |
| 00.01.0065 | Debit card transaction does not support delay capture |
| 00.01.0066 | Debit card transaction does not support installments |
| 00.01.0067 | We couldn't find this statement. Please check the statement's ID and try again. |
| 00.01.0068 | We couldn't find this refund ID, please check again. |
| 00.01.0069 | This card token is expired or no longer accessible. Please issue a new token in order to make this type of transaction with this card. |
| 00.01.0070 | We couldn't find this dispute |
| 00.01.0071 | We couldn't find the evidence related to this dispute, please contact support. |
| 00.01.0072 | Forbidden status change. Please choose another status and try again |
| 00.01.0073 | Please link at least one PSP to this account |
| 00.01.0074 | Please choose at least one payment method for this PSP |
| 00.01.0075 | This FX operator doesn't exist. Please create a new one or choose one that exists |
| 00.01.0076 | Please input at least one contact in the contacts list |
| 00.01.0077 | This document type is not valid |
| 00.01.0078 | This activity doesn't exist, please add it to the list of activities first |
| 00.01.0079 | Bank Account not found. |
| 00.01.0080 | Couldn't find this account/contract |
| 00.01.0081 | Couldn't find this fee |
| 00.01.0082 | The currency pair "CURRENCY1/CURRENCY2" is not supported |
| 00.01.0083 | The date provided is invalid, please check the required format and range |
| 00.01.0084 | The amount sent is invalid |
| 00.01.0085 | The amount cannot be negative. |
| 00.01.0086 | We couldn't find a destination account for the email provided. |
| 00.01.0087 | We couldn't find a destination account for the account ID provided. |
| 00.01.0088 | Tokenization failed because the card is invalid or not allowed to transact. Please try again with a valid card. |
| 00.01.0089 | Card brand not supported by the tokenization agent. Please try again with a card from a different scheme. |
| 00.01.0090 | Card uses a payment method that is not supported by the tokenization agent. Please try again with a card from a different card. |
| 00.01.0091 | Card tokenization declined. The card number is required for this transaction. |
| 00.01.0092 | Card tokenization declined. The card number received is invalid. |
| 00.01.0093 | Card tokenization declined. The card number must have between 14 and 19 characters. |
| 00.01.0094 | Tokenization declined. The card expiration year is empty or invalid. |
| 00.01.0095 | Tokenization declined. The card expiration year is invalid. |
| 00.01.0096 | Tokenization declined. The card expiration year must have 4 digits. |
| 00.01.0097 | Tokenization declined. The card security code is required for this transaction. |
| 00.01.0098 | Tokenization declined. The card security code is invalid. |
| 00.01.0099 | Tokenization declined. The card security code must have 3 or 4 digits.. |
| 00.01.0100 | Field "description" must have a minimum of 1 and a maximum of 72 characters. |
| 00.01.0101 | Field "reference ID" must have a minimum of 1 and a maximum of 64 characters. |
| 00.01.0102 | The destination account is blocked and cannot receive payments. |
| 00.01.0103 | Pix key value is invalid. |
| 00.01.0104 | Destination account number invalid or missing. |
| 00.01.0105 | Destination account is closed. |
| 00.01.0106 | This CNPJ not registered in pix. Please try again with a different CNPJ. |
| 00.01.0107 | The expiration date must be between 1 minute and 10 days from now. Please enter a valid date. |
| 00.01.0108 | The sum of the percentages for all accounts must equal 100%. |
| 00.01.0109 | Please inlcude at least one settlement to create a settlement statement |
| 00.01.0110 | Settlement inclusion failed due to incompatible status |
| 00.01.0111 | Settlement inclusion failed, the settlement is already included in another settlement statement. |
| 00.01.0112 | Invoice inclusion failed, the invoice is already included in another settlement statement. |
| 00.01.0113 | Attempt to create a settlement statement failed: settlements include more than one origin currency. |
| 00.01.0114 | Attempt to create a settlement statement failed: settlements include more than one origin country. |
| 00.01.0115 | Attempt to create a settlement statement failed: settlements include more than one destination currency. |
| 00.01.0116 | Attempt to create a settlement statement failed: settlements include more than one destination account. |
| 00.01.0117 | Attempt to create a settlement statement failed: settlements include more than one merchant. |
| 00.01.0118 | Settlement Statements cannot contain internal transfer items, only merchant settlement items. |
| 00.01.0119 | Attempt to create a settlement statement failed: a settlements could not be found. |
| 00.01.0120 | Attempt to create a settlement statement failed: an invoice could not be found. |
| 00.01.0121 | The 2-factor authentication code you entered is incorrect. Please check your email for the latest code and try again. |
| 00.01.0122 | reCaptcha is invalid or expired. |
| 00.01.0123 | That password reset code doesn't seem to be working. Please double-check it, or request a new one. |
| 00.01.0124 | We couldn't find an account with that email address. Please make sure you've entered it correctly, or sign up if you don't have an account yet. |
| 00.01.0125 | Please wait 30 seconds before requesting a new code. |
| 00.01.0126 | Notification resend failed. No notification URL configured for this transaction |
| 00.01.0127 | Unable to locate bank with the given code. |
| 00.01.0128 | Settlement Statement not found: The settlement statement ID in your request couldn't be found in our database. Please check the ID and try again. |
| 00.01.0129 | FX Statement not found: The FX statement ID in your request couldn't be found in our database. Please check the ID and try again. |
| 00.01.0130 | The requested adjustment could not be found. Please ensure the adjustment ID or details are correct. |
| 00.01.0131 | The requested invoice could not be found. Please ensure the adjustment ID or details are correct. |
| 00.01.0132 | Destination account not specified Please select or provide a destination account to complete this transaction. |
| 00.01.0133 | Destination country not specified Please select or provide a destination country to complete this transaction. |
| 00.01.0134 | Destination currency not specified Please select or provide a destination currency to complete this transaction. |
| 00.01.0135 | Missing Merchant Link This statement requires an ACAM but is missing a required settlement linked to a merchant. Please add a settlement to this statement so the system can pick transactions for the ACAM. |
| 00.01.0136 | We couldn't find this subscription |
| 00.01.0137 | Checkout Not Found The provided Checkout ID could not be located. Please verify that the ID is correct and that the transaction has not expired or been deleted. |
| 00.01.0138 | Account Provisioning Failed The ledger entry could not be completed because the merchant account was not found and the system failed to automatically create a new one. Please verify the merchant's configuration and status. |
| 00.01.0139 | This transaction couldn't be completed because the token status is currently inactive or unavailable. Please ensure the customer's payment method is fully verified before retrying. |
| 00.01.0140 | The requested FX quote could not be found. |
| 00.01.0141 | The source and destination currencies cannot be identical. |
| 00.01.0142 | The requested FX configuration rule does not exist. |
| 00.01.0143 | The payout cannot be processed because the beneficiary's name or tax ID is missing. |
| 00.01.0144 | Payout failed because the PIX key provided does not match any recognized format. |
| 00.01.0145 | We were unable to validate the beneficiary name with the registration records. |
| 00.02.0001 | There was an issue when contacting an external API, please contact support |
| 00.02.0002 | It seems our ID validation partners are out of reach. Please try again later. |
| 00.03.0001 | There was an issue when contacting an external API, please contact support |
| 00.03.0002 | There was an issue when contacting an external API, please contact support |
| 00.03.0003 | There was an issue when contacting an external API, please contact support |
| 00.03.0004 | It seems our ID validation partners are out of reach. Please try again later. |
| 00.03.0005 | Your notification URL returned an error or timed out when receiving a callback notification. callMerchant error : HTTP error code |
| 00.03.0006 | We are having trouble retrieving the current FX rates, please try again later. |
| 00.03.0007 | Unexpected error while processing request with acquirer. Please contact the support team |
| 00.03.0008 | There was an error when processing this refund with the acquirer, please try again. If the issue persists, please contact support. |
| 00.03.0009 | There is an issue that our team needs to solve in order to process this request, please contact support. |
| 00.03.0010 | The Brazilian Payment System from the central bank is unavailable. Please try again later. |
| 00.03.0011 | The financial institution for the receiving account is refusing the transaction. Please ask the recipient to check with the account provider. |
| 00.03.0012 | An external API returned an unexpected error, please try again later. |
| 00.03.0013 | There was an undiscloed issue when an external partner was trying to process this transaction. |
| 00.03.0014 | There was an error on one of our partners caused by a technical problem or an undisclosed business rule. |
| 00.03.0015 | There was an error on one of our partners caused by a technical problem or an undisclosed business rule. |
| 00.03.0016 | File cannot be found. Please contact the support team. |
| 00.04.0001 | The user does not have permission to delete this accessKey |
| 00.04.0002 | The payment does not belong to merchant. |
| 00.04.0003 | Current contract cannot perform this action |
| 00.04.0004 | The payment <payment_token> does not belong to merchant. |
| 00.04.0005 | This payment <payment_id> does not belong to this merchant, user <username> Merchant This payment <payment_id> does not belong to this merchant, user <username> |
| 00.04.0006 | The current STATUS of the transaction prevents it from being refunded |
| 00.04.0007 | Invalid Payment Method |
| 00.04.0008 | This transaction requires 3DS 2.0 authentication |
| 00.04.0009 | Invalid Operation.The supported operations are CREDIT and DEBIT. |
| 00.04.0010 | The payment token was not pre-authorized, so it can't be captured. |
| 00.04.0011 | The requeste amount is higher than the pre-authorized amount available |
| 00.04.0012 | Transaction status can not change from ''{0}'' to ''{1}'' |
| 00.04.0013 | You are trying to make a 3DS authenticated transaction. The only methods accepted for this are credit card and debit card. |
| 00.04.0014 | The refund could not proceed because the requested amount is too high, please check and try again with a smaller amount. |
| 00.04.0015 | This payment token or transaction ID already exists. |
| 00.04.0016 | The name and the Tax ID provided don't match. Please verify and try again. |
| 00.04.0017 | You don't have permission to create a firewall rule for this account. Please use the correct account. |
| 00.04.0018 | You don't have permission to revoke a firewall rule for this account. Please use the correct account. |
| 00.04.0019 | Blocked by firewall rules: {rule_type} |
| 00.04.0020 | The 3DS authentication failed because an external API was unavailable. |
| 00.04.0021 | This payment method is not allowed for this contract. |
| 00.04.0022 | This payment token has already been used in a previous call to sendPayment |
| 00.04.0023 | There is already a refund request being processed for this transaction. Please wait until the fisrt request is finished before submitting another one. |
| 00.04.0024 | O valor solicitado para este reembolso é muito alto. Por favor, tente um valor menor. |
| 00.04.0025 | Not possible to found label |
| 00.04.0026 | This entity does not allow labels |
| 00.04.0028 | There is already a dispute for this transaction. |
| 00.04.0029 | The current status for this transaction doesn't allow the creation of a dispute |
| 00.04.0030 | This dispute doesn't belong to this merchant |
| 00.04.0031 | The size of the file you are trying to upload is bigger than 10 MB. Please use a smaller file. |
| 00.04.0032 | It seems that no file was uploaded. Please upload a file before trying to send it. |
| 00.04.0033 | This reference ID was already used. Reference IDs must be unique. |
| 00.04.0034 | Your account has been temporarily blocked due to multiple failed access attempts. Please try again later or contact support. |
| 00.04.0035 | This contract cannot be deleted because there are transactions linked to it. If it is no longer used, please deactivate it. |
| 00.04.0036 | The credentials have already been sent to the account owner. |
| 00.04.0037 | The requested action could not be completed because your user lacks the necessary permissions. |
| 00.04.0038 | Your password doesn't quite meet our minimum requirements. It might be too short, or missing uppercase letters, lowercase letters, or numbers. Please take a look at the requirements and try again. - The password must contain at least 10 characters. - It must contain at least one uppercase letter. - It must contain at least one lowercase letter. - It must contain at least one number. - It must contain at least one special character. |
| 00.04.0039 | That doesn't seem to be your current password. Could you please double check and try again? |
| 00.04.0040 | An error occurred during registration. Please try a different email address or try again later. |
| 00.04.0041 | We encountered an issue with a configuration setting on your account that requires technical support to resolve. Please contact support. |
| 00.04.0042 | Currency is a required field for transactional accounts. |
| 00.04.0043 | Parent and sub-accounts must be of the same account type. |
| 00.04.0044 | Transactional accounts do not support sub-accounts. |
| 00.04.0045 | A parent account cannot contain transactions. Please use a transactional account for this purpose. |
| 00.04.0046 | The selected merchant isn't linked to this aggregator. Please choose a linked merchant. |
| 00.04.0047 | The selected contract isn't linked to this aggregator. Please choose a linked contract. |
| 00.04.0048 | Can't remove this financial account. It's still in use by this contract. Please set its percentage to zero before trying again. |
| 00.04.0049 | This input cannot be included. It may already be part of another statement or its status prevents inclusion. |
| 00.04.0050 | We apologize, but this transaction cannot be processed. It appears there are no active payment processors currently available for this transaction. Please contact our support team for immediate assistance. |
| 00.04.0051 | This card ID is currently pending and cannot be used. We're awaiting confirmation of the token request from the card issuer. Please check back in a few minutes. |
| 00.04.0052 | This Card ID isn't active and can't be used for transactions. There are no active tokens linked to it. Please use an active card or tokenized payment method. |
| 00.04.0053 | This statement is locked. You can't add or edit data because an output's status is no longer Created. It is either being processed or has already been completed. |
| 00.04.0054 | The ACAM generator encountered an unmapped payment method. Please map the payment method to resolve this. |
| 00.04.0055 | A receipt cannot be generated for this transaction. This payment method does not support digital receipts. |
| 00.04.0056 | Your merchant account is not authorized to create a subscription using the specified subscription scheme. |
| 00.04.0057 | The subscription status cannot be changed. This transition is not allowed based on the subscription's current lifecycle rules. |
| 00.04.0058 | The subscription ID provided does not belong to your merchant account or does not exist. Please check the ID and ensure you are authenticated with the correct account. |
| 00.04.0059 | The requested billing date is invalid. The date must be on or after the subscription's creation date and fall within the valid scheduling window |
| 00.04.0060 | Billing cannot be initiated by the merchant for this subscription. This subscription was created with merchant_initiation set to false. |
| 00.04.0061 | Invalid startDate for Automatic PIX. The billing start date must be at least 3 days after the subscription's creation date. |
| 00.04.0062 | This billing cycle has already been processed and charged. Cannot process a charge for an already billed cycle. |
| 00.04.0063 | Unfortunately we cannot process this transaction. This link was previously used, encountered an error or expired. Please RETURN to your Order History on the merchant's website to check the status of your order. |
| 00.04.0064 | It looks like you’ve already completed this purchase. To prevent any duplicate charges, this checkout link has been deactivated. |
| 00.04.0065 | The ACAM file already exists. |
| 00.04.0066 | Refund Failed: CPF Mismatch The refund could not be processed because the CPF provided in the request does not match the original payer's tax ID. Please ensure the refund is directed to the same CPF used during the initial transaction. |
| 00.04.0067 | Cannot modify subscription price. This plan is configured with a fixed amount that cannot be overridden. |
| 00.04.0068 | Access denied. The requested resource is not associated with this aggregator account. |
| 00.04.0069 | Access denied. The requested resource does not belong to your merchant credentials. |
| 00.04.0070 | FX quote not found or unauthorized. Please verify the quote ID belongs to your account. |
| 00.04.0071 | This FX quote has expired. Please request a new quote to proceed with the transaction. |
| 00.04.0072 | Ineligible FX quote. Please verify that the transaction currency, amount, payment method and other fields match the parameters of the original quote. |
| 00.04.0073 | Duplicate fee detected. This fee has already been applied. |
| 00.04.0074 | Add the actual FX rate to the transfer details to calculate and post the FX P&L. |
| 00.04.0075 | A lockFX rule with these parameters already exists. Search your active rules to modify or manage it. |
| 00.04.0076 | Duplicate Settlement Engine Config A configuration already exists for Merchant {merchantId} with currency {currency} in {countryId}. |
| 00.04.0077 | Unable to create settlement. The merchant account has insufficient available balance to cover the requested amount. |
| 00.04.0078 | The selected currency is not supported for this payment location. Please choose another currency or payment method. |
| 00.04.0079 | No acquirer/PSP available for this transaction based on routing rules. |
| 00.04.0080 | Transaction posting failed because total debits do not match total credits. |
| 00.04.0081 | Transaction rejected because parent or summary accounts cannot accept direct entries. |
| 00.05.0001 | There was an unexpected error in our application, please contact support if the problem persists. |
| 00.05.0002 | There was an error when decoding a QR code or a barcode. Please try again. If the problem persists, please contact support. |
| 00.05.0003 | There was an unexpected error in our application, please contact support if the problem persists. |
| 00.05.0004 | There was an unexpected error in our application, please contact support if the problem persists. |
| 00.05.0005 | There was an error when trying to fetch the account |
| 00.05.0006 | There was an error when trying to create the account |
| 00.05.0007 | There was an error when trying to create the contract |
| 00.05.0008 | There was an error when trying to fetch the fees |
| 00.05.0009 | There was an error when trying to fetch the signatures |
| 00.05.0010 | There was an error when trying to fetch the accounts |
| 00.05.0011 | There seems to be an issue with our gateway's configuration, please contact support. |
| 00.05.0012 | The credentials to issue this refund seems to be missing. Please contact support. |
| 00.05.0013 | There was an issue fetching a configuration for this account. Please contact support. |
| 00.05.0014 | We couldn't find a rate for this currency pair, please make sure to use a valid one. |
| 00.05.0015 | Zip Code unespecified error |
| 00.05.0016 | There was an error when creating the merchant account. Please contact support. |
| 00.05.0017 | The transfer failed and we have not received a specific reason for the failure. Please try again later. |
| 00.05.0018 | Failed to add IP address/range to WAF whitelist. Please try again later. |
| 00.05.0019 | Failed to remove IP address/range to WAF whitelist. Please try again later. |
| 00.05.0020 | Settlement processing aborted. Account {merchant_id} lacks valid settlement configuration rules. |
| 00.06.0001 | No settlements found when searching for listing |
| 01.01.0001 | Transaction declined, an obligatory parameter(s) is missing |
| 01.01.0002 | Transaction declined, invalid or malformed parameters |
| 01.01.0003 | Transaction is invalid |
| 01.01.0004 | Installment invalid. Please change it before trying again. |
| 01.01.0005 | Incorrect date format |
| 01.01.0013 | This username is already taken |
| 01.01.0014 | This email is already taken |
| 01.02.0001 | Communication failure when reaching payment provider. Please try again later. |
| 01.02.0002 | Please submit the transaction again. |
| 01.03.0001 | Transaction declined |
| 01.03.0002 | Transaction declined, please contact the card issuer |
| 01.03.0003 | Transaction not allowed. |
| 01.03.0004 | Merchant, please contact us. |
| 01.03.0005 | Unauthorized. moderate risk Identified by the issuer. |
| 01.03.0006 | The amount is too large. |
| 01.04.0001 | Card data might be wrong. Please check and try again. |
| 01.04.0002 | Invalid password. |
| 01.04.0003 | There is an issue with the destination account for this transaction, please contact the account provider or use a different account. |
| 01.04.0004 | There is an issue with the origin account for this transaction, please contact the account provider or use a different account. |
| 01.04.0005 | Invalid card data. |
| 01.04.0006 | Invalid bank branch |
| 01.04.0007 | Invalid bank account number |
| 01.04.0008 | The destination bank account doesn't belong to this account holder |
| 01.04.0009 | The origin bank account doesn't belong to this account holder |
| 01.04.0010 | Account not found |
| 01.04.0011 | Invalid transaction id |
| 01.04.0012 | Transaction not found |
| 01.04.0013 | Unauthorized. Nonexistent card. |
| 01.04.0014 | Transaction already sent. |
| 01.04.0015 | This card is currently suspended. Please use an alternative payment card to proceed. Kindly avoid using the original card for this attempt. |
| 01.04.0016 | Your card is not enrolled for network tokenization. Please try enrolling it or using a different card. |
| 01.05.0001 | Transaction declined, referenced transaction can not be refunded, captured or reversed (already refunded, captured or reversed) |
| 01.05.0002 | Transaction declined, cannot refund(already refunded|reversed, invalid workflow or amount exceeded) |
| 01.05.0003 | Capture already performed or expired |
| 01.05.0004 | Reimbursement already performed, or amount requested above the allowed |
| 01.05.0005 | Transaction not allowed for this card. |
| 01.05.0006 | Amount is different from the approved pre-authorization. |
| 01.05.0007 | Please change the type of card from debit to credit. |
| 01.05.0008 | Please change the type of card from credit to debit. |
| 01.05.0009 | Transaction not authorized. Please try again. |
| 01.05.0010 | Transaction not authorized. Please try again using 3DS authentication. |
| 01.05.0011 | Card not elligible for international transactions. |
| 01.05.0012 | Card blocked. Please unblock the card before trying again. |
| 01.05.0013 | Unauthorized transaction. |
| 01.05.0014 | Insufficient balance or credit limit |
| 01.05.0015 | Scheduling denied |
| 01.05.0016 | The authentication required to validate the transaction failed |
| 01.05.0017 | This transaction is already being processed. |
| 01.05.0018 | Refund period expired |
| 01.05.0019 | Wrong authentication code |
| 01.05.0020 | Transaction not allowed for this type of product/service |
| 01.05.0021 | Expired card. Transaction cannot be resubmitted. Contact issuer. |
| 01.05.0022 | There is an issue with this card. Please contact the issuer. |
| 01.05.0023 | Unauthorized. Check the situation of the store with the card issuer. |
| 01.05.0024 | Unauthorized. Restricted card. |
| 01.05.0025 | Unauthorized. Card expired. |
| 01.05.0026 | Unauthorized. The card does not belong to the payment network. |
| 01.05.0027 | Unauthorized. Invalid security code. |
| 01.05.0028 | Cardholder not registered in the issuer's authentication program. |
| 01.05.0029 | Error trying to validate tax id document. |
| 01.05.0030 | Current payment status does not allow refund |
| 01.05.0031 | The payment provider for this transaction does not allow partial refunds to be made on the same day the transaction was created. Please try again tomorrow. |
| 01.05.0032 | The 3DS 2.0 authentication failed |
| 01.05.0033 | Please check the type and ID number corresponding to the account and retry. |
| 01.05.0034 | Transaction rejected by beneficiary. You should contact the account issuer to find out why the transaction was rejected. |
| 01.05.0035 | Our processing network has declined this request based on account policy. This usually means the merchant profile is not currently authorized for this specific operation or region. |
| 01.05.0036 | Our processing network has declined this request due to the risk classification of the merchant category code. This operation is not authorized under your current merchant profile. |
| 01.06.0001 | Blocked by firewall rules: [RULE NAME] |
| 01.06.0003 | Payment rejected by risk analysis |
| 01.06.0004 | Unable to process. Your account has reached a velocity limit for similar transactions. In order to increase limits please contact your account manager. |
| 01.06.0005 | Configuration Error |
| 01.06.0006 | Blocked by firewall rules - Level: {0}, Identifier_type: {1} |
| 01.07.0001 | The owner of the payment instrument revoked the permission for this transaction. |
| 01.08.0001 | transaction declined for unknown reason |
| 01.10.0001 | Exceeded attempts - Do not try again |
| 01.10.0002 | Transaction amount not allowed. Please check the transaction limits on you account. |
| 01.10.0003 | Limit for Invalid password attempts exceeded. Please contact the card issuer. |
| 01.10.0004 | Not authorized. Exceeded the limit of allowed transactions for the period |
| 01.10.0005 | Transaction rejected due to third party restrictions. Please wait a couple of minutes and retry, otherwise use an alternate account or contact the account issuer to verify. |
| 01.11.0001 | TaxID suspended |
| 01.11.0002 | TaxID holder was declared deceased |
| 01.11.0003 | TaxID pending regularization |
| 01.11.0004 | TaxID canceled, the owner has a new TaxID number |
| 01.11.0005 | Impeached TaxID |
| 01.11.0006 | TaxID canceled by local authority |
| 01.11.0007 | Impeached Corporate TaxID |
| 01.11.0008 | Corporate TaxID suspended |
| 01.11.0009 | Corporate TaxID suspended |
| 01.11.0010 | Corporate TaxID is active but pending regularization |
| 01.11.0011 | Corporate TaxID canceled |
| 01.11.0012 | Tax ID doesn't exist |
| 01.11.0013 | CPF query for minors blocked in compliance with the General Data Protection Law - LGPD |